Our very first Facebook incident, help is on the way

2009 March 27
tags: ,
by Gil

This one is aimed at all our alpha testers: as some of you noticed, over the past day access to photos was flaky, with pages showing fewer tags than expected, blocked friend pages, and other issues loading photos. A quick check revealed that one of Facebook’s APIs wasn’t returning results, which resulted in occasional access to friend and photo tags. At first we took it personally, but as time passed more application developers posted similar issues on the forums. We rushed our post to Facebook’s developer forum and registerred bug management system, hoping for a quick turnaround. And quick it was. The facebook developers quickly took over and released a hotfix which seems to do the trick, gradually restoring access to photo tags.

We’d love to hear back how this affected your experience, and as always, your bug reports when you’re bouncing into issues. We’ll continue to followup this issue closely until we can safely put it behind us.

- team face.com

2 Responses leave one →
  1. 2009 April 9

    I was curious, is this app meant to tag pictures in facebook, or only within the app?

    I found a bunch of pics of me, I accepted them, but within facebook when browsing I don’t see the tags.

    Is it meant only for seeing during using the app?

    Awesome app by the way, it found a pic of my son and thought it was me.. Now how’s that for passing on the genetic code!!! Hehehe….

  2. 2009 April 10

    Hi Angel and thanks for checking out face.com’s Photo Finder. I’m Gil from the face.com team, and you’re right.

    Facebook restricts the usage of adding tags via applications, mainly to avoid spamming. We are currently working with the facebook folks to find an elegant solution for committing back the tags to facebook.

    Stay tuned!

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